Strategies for Complex Engagement

Date & Time

Wed 7 & Thu 8 November 2018

8.30am – 4.30pm

Registration & coffee from 8.30am, training from 9.00am to 4.30pm

It is a requirement that participants attend 100% of the training course to be eligible to receive the associated certificate of attendance.


YourTown Training Rooms
Unit 11, Black Street
(Corner Black and Castlemaine Streets)
Milton, Queensland

Total Cost

$1,000 + GST

Price includes participant manuals and catering.

$1,100.00 inc. GST


Engagement practitioners who have completed one of the following are eligible to commence the Advanced Certificate in Engagement core module – Strategies for Complex Engagement.

Prerequisites (any 1 of the below):

Option 1: IAP2 Australasia Certificate in Engagement

Option 2: IAP2 Certificate in Public Participation (prior to 2014) + Pathways to Advanced Engagement Practice

Option 3: IAP2 Foundations in Public Participation + Pathways to Advanced Engagement Practice

Course Content

This course will challenge the thinking of experienced engagement practitioners, taking them on a ‘deep dive’ into complex engagement. Participants will be continually challenged to develop both their thought processes and engagement processes to a new level. New approaches will be considered for managing what is often the ‘unknown’.

Doing this course, participants will have the skills and knowledge to:

  • Demonstrate an understanding of the drivers of complexity
  • Describe the characteristics of complexity within an engagement process
  • Identify the key sources of complexity for an engagement process
  • Understand and map how complexity may change across a project or an organisation over time
  • Map how an organisations role may change over time, and identify the triggers and mechanisms for change
  • Understand the range of strategies for dealing with complex engagement
  • Demonstrate critical thinking in choosing strategies that are purposeful, context-appropriate, responsive and iterative, and which meet the Core Values
  • Design an engagement plan which describes how strategies are used and when
  • Demonstrate an ability to build robust engagement strategies
  • Complete a risk management analysis
How to Get There

Information about travelling to the yourtown training venue in Milton:

Public Transport
Public transport is the most convenient means of getting to yourtown Milton. The Milton train station and multiple bus stops are within walking distance of the venue.

Car Parking
Option 1
There are metered parking options in the streets surrounding the office, however these can fill up early.

Option 2
The venue also has 2-hour street parking in the surrounding area. Please keep in mind that if you park in these spaces you will need to move your car several times through the day.


How can I contact the organiser with any questions?

To contact Engagement Plus, please email our helpful staff at 

Please include your name, contact details, the date and location of your training, and details of your enquiry.

Our contact phone number is (07) 3368 3008.

Is it possible to pay via invoice rather than credit card?


If it is more convenient for your organisation or business to raise a purchase order and/or receive an invoice from us please select the “Pay by Invoice” option for payment method when checking out.

What’s the refund policy?

Notification of cancellation within seven (7) days prior to the commencement date of training will result in a full refund of fees paid.

No refund will be possible for notifications of cancellation less than seven days prior to the commencement date of training.

Do I have to bring my printed ticket to the event?


Can I update my registration information?

Yes. To update your information please email

Is my registration fee or ticket transferrable?

Your registration fee is not transferrable to another date.

In the event that you are unable to attend, your ticket is transferrable to another person, providing that they have not already enrolled and paid to attend the course.

Participants must advise Engagement Plus of their intention to transfer a ticket, prior to doing so.

In this instance Engagement Plus will not be held responsible for any refund/transfer of ticket fees to/from/between the two participants.

How do I advise of dietary requirements for the catered meals within the training package?

Please email with your name, the course name and location, and the specific details of your dietary requirements up to, and including, seven (7) days prior to the commencement of the course.

Requests received less than seven days prior to the course commencement date will be actioned but cannot be guaranteed.